Yes. You need to open an account before you can place an order with us.
Once you have placed your order, you will receive an email acknowledgement from us.
RETURN & EXCHANGE
We accept exchange requests within 7 business days from the email acknowledgement after you place your online order.
Steps to make an exchange,
- Please email us of your exchange request stating clearly your order number and the required size you wish to change to.
- Subject to availability, we will confirm your request by return email.
- Please bring item to Xi Apparel outlet at Tanglin Shopping Centre, #03-50 for exchange.
- Please bring along receipt and exchange request confirmation email for the exchange. To-be-exchanged item must be in original condition with tag and label.
No cash refund will be entertained.
Please refer to our Delivery and Self Collection page here.