Yes. You need to open an account before you can place an order with us.

Once you have placed your order, you will receive an email acknowledgement from us.


We accept exchange requests within 7 business days from the email acknowledgement after you place your online order.

Steps to make an exchange,

  • Please email us of your exchange request stating clearly your order number and the required size you wish to change to.
  • Subject to availability, we will confirm your request by return email.
  • Please bring item to Xi Apparel outlet at Tanglin Shopping Centre, #03-50 for exchange.
  • Please bring along receipt and exchange request confirmation email for the exchange. To-be-exchanged item must be in original condition with tag and label.

No cash refund will be entertained.


Please refer to our Delivery and Self Collection page here.


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